wovenandcraftedmen.com aims to provide every customer with a satisfactory shopping experience. If you receive a product with problems or that does not meet your expectations, please follow the return and exchange process below.

1. Return and Exchange Period
   Customers can submit a return and exchange request within 30 days of receiving the product. Before requesting a return or exchange, please contact us using the contact information provided on the website.
2. Return and Exchange Conditions
   Products must meet the following conditions:
   The product is in unused condition;
   The product packaging and related accessories are intact;
   The product is not damaged due to human error;
   Order information is provided for verification.

Some special products may not be eligible for return or exchange due to hygiene, safety, or usage restrictions.

3. Return Shipping Costs
   If the return is due to product quality issues, incorrect shipment, or damage during transportation, we will bear the relevant return shipping costs.

If the return is requested for personal reasons, the customer will bear the return shipping costs.

4. Refund Processing
   After receiving and inspecting the returned product, we will process your refund request within 3–7 business days.

Refunds are typically returned to the original payment method. The exact arrival time may vary depending on the processing speed of the bank or payment institution.

5. Exchange Policy
   To exchange an item, please contact us to submit a request. Exchanges are processed based on inventory availability, and shipping times may vary by region.
6. Return and Exchange Process
   When applying for a return or exchange, please provide:
   Order number;
   Product information;
   Reason for return/exchange;
   Necessary photos or relevant descriptions.

We will review your application as soon as possible and provide further processing instructions.

7. Contact Us
   If you have any questions about our return and exchange policy, please contact us using the contact information provided on the website. We will assist you in resolving any related issues.