This return policy applies to all orders placed through wovenandcraftedmen.com. We are committed to providing transparent, clear, and reliable after-sales service.
- Return Conditions
We accept return requests that meet the following conditions:
The item must be in its original condition and undamaged by human error.
An order number or valid proof of purchase is required.
We do not accept returns due to wear or damage caused by abnormal use.
All return requests will be reviewed to confirm eligibility.
- Return Deadline
Users may submit a return request within 30 days of receiving the item.
Requests submitted after this period will not be accepted.
- Return Process
The return process is as follows:
Contact us to submit a return request.
Wait for approval and return instructions.
Send the item back to the designated return address.
The warehouse will process a refund after confirming the item’s condition.
The entire process typically takes 3–7 business days (excluding shipping time).
- Refund Policy
Refunds will be processed as follows:
Refund via original payment method
After approval, the refund will generally be initiated within 3-5 business days.
Actual arrival time may vary depending on the payment institution.
If the application is rejected due to non-compliance, we will provide an explanation.
- Shipping and Related Fees
If the return is due to personal reasons, the return shipping cost will be borne by the user.
If the return is due to incorrect shipment, damage, etc., the shipping cost will be borne by us.
All fees will be processed accordingly after review and confirmation.
- Special Circumstances
The following situations may lead to application delays or rejection:
Returned goods do not match the application details.
Goods have been severely used or damaged.
Packaging or accessories are missing.
We will inform the user of the specific reasons during the review process.