Thank you for shopping at wovenandcraftedmen.com. We hope every customer has a satisfying shopping experience. If you are not satisfied with your purchase, you can apply for a return or exchange according to the following policy:

  1. Return Period: Returns can be made within 30 days of receipt.

Returned items must be unused, undamaged, and retain their original packaging, accessories, and order information.

  1. Returnable Items: Returns and exchanges are possible in the following situations:
    Receiving the wrong item;
    Items with quality issues;
    Items damaged during shipping;
    Items that are clearly inconsistent with the description.
  2. Non-Returnable Items: The following items are generally not eligible for return or exchange:
    Used or damaged items;
    Items missing packaging, accessories, or labels;
    Items damaged due to personal reasons;
    Some health, beauty, and hygiene products that have been opened and affect resale.
  3. Return Process: When applying for a return, please provide:
    Order number;
    Product photos (if there are quality issues);
    A statement explaining the reason for the return.

After approval, we will provide a return address and related instructions.

Items returned without confirmation may not be eligible for a refund.

  1. Exchange Policy
    If you need to exchange an item, please contact us to confirm stock availability.

Exchangeable items must meet the following conditions:

  • The item is unused;
  • It remains in its original packaging;
  • It meets return/exchange requirements.

If there is a price difference in the exchangeable item, adjustments will be made based on the actual situation.

  1. Refund Policy
    After receiving and confirming the returned item, we will process the refund within 5-10 business days.

The refund will be returned to the original payment method.

The arrival time of bank or payment platform funds may vary.

  1. Return Shipping Costs
    If the item has quality issues or the wrong item was sent, we will bear the return shipping costs.

If the return is due to personal reasons, the return shipping costs are usually borne by the customer.

  1. Damaged or Missing Orders
    If you find the following upon receiving the goods:
  • The package is damaged;
  • The item is missing;
  • The item is incorrect;

Please contact us as soon as possible after receiving the goods and provide relevant photos for timely processing.

  1. Contact Information

For returns and exchanges, please contact us:
Email: support@wovenandcraftedmen.com
Phone: +1 (213) 598-4726