1. How do I place an order?

You can browse products on the website and add them to your cart. After confirming your information, complete the checkout process. Please ensure you fill in the correct shipping information for smooth order processing.

  1. What payment methods are available?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment methods.

  1. Is my payment information secure?

All payment information is transmitted encrypted with SSL to protect your data. We do not store complete credit card information.

  1. Can I cancel my order?

If your order has not yet shipped, you can contact customer service to request cancellation before your order is processed. Shipped orders will be processed according to the return process.

  1. How long does order processing take?

Orders are usually processed within 1–3 business days. Weekends and holidays will be processed on the next business day.

  1. How long does it take for domestic orders to ship?

Orders within the United States generally take 3–7 business days. Specific arrival times depend on logistics and location.

  1. How long does it take to ship international orders?

International orders typically take 7–21 business days. Slight delays may occur due to customs, destination policies, and peak shipping seasons.

  1. How can I track my order?

After shipment, we will provide a tracking number via email. You can use this number to check the package status and shipping progress.

  1. Can I change my shipping address?

Once the order is shipped, the shipping address cannot be changed. Please ensure your information is complete and accurate before placing your order.

  1. What should I do if the goods are defective or damaged?

Please contact us within 30 days of receiving the goods, submitting a description of the problem and order information. We will assist with returns, exchanges, or refunds.